Back at the Helm, Navigating the Choppy Seas of Customer Service
I am very sorry to say the updates have been rather sparse over the last couple of months, the reason? I have been busy acquiring the equity back from the venture capital fund that invested in us last year.I would like to deeply thank all of those people (there are too many to mention by name) who have been so overwhelmingly supportive, loyal and encouraging during these times. I am now terribly pleased to say that the Stalkmeister is at the helm of the ship, unencumbered, so hang on to your hat and enjoy the ride with me in 2010.
My absolute outcome for you and your colleagues is for you to maximise on the return of your human capital and others.
07.12.09
Through the time that we've worked with Paul, we've introduced something called "Compass" throughout the organisation, and Paul acts to me as my true north within that compass. It's about treating your people right. If you look after your people, they in turn will treat your customers right, leading to "good profit", not "bad profit", and good profit is sustainable.
One of the great things Paul has given me is courage. Courage to do the right things, as a business leader, is incredibly hard because it's million and millions of pounds of decisions that you make. He's given me the courage to believe that I want to create a legacy, and a business that people are incredibly proud to work in.
Andrew Harrison
CEO, Carphone Warehouse
One of the great things Paul has given me is courage. Courage to do the right things, as a business leader, is incredibly hard because it's million and millions of pounds of decisions that you make. He's given me the courage to believe that I want to create a legacy, and a business that people are incredibly proud to work in.
Andrew Harrison
CEO, Carphone Warehouse