What do we mean?

High levels of engagement will lead to better business performance - better sales, recurring revenues, and world class customer relationship management. But The Extra Mile Model brings further highly valuable benefits - lower staff attrition rates, lower absenteeism, declines in shrinkage and fewer employee disciplinaries - all with the power to improve the bottom line.

Having attended a Paul Stalker seminar, I realise what an enormous impact his material will have on our business. Participants left the room enlivened by their experience with the newfound knowledge that they can affect everything and everyone they come into contact with by choosing their attitude and living life according to their values. As far as any business is concerned, there will undoubtedly be a cultural shift and increase in sales commensurate with this.

Julie MacDonald
Human Resources Director, Pizza Express

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