What makes us different?

Here at The Extra Mile Partnership we are adamant that the pursuit of ‘bad profits' - short-term wins at the expense of the customer - are not the answer in today's post-credit crunch corporate landscape.

If a business builds a sequence of engaged relationships with both staff and customers, those relationships breed an army of loyal people who are ‘promoters'. These will generate good profits and fuel sustainable growth, and because we use the Net Promoter Score system to measure and build that goodwill, our results are highly transparent.

The outcome of our Extra Mile Model is the ability to satisfy softer HR objectives around engagement and job satisfaction, while surpassing the robust ROI targets set by the CEO.