The Extra Mile Model

How does The Extra Mile Model work?

• We thoroughly examine business performance, staff attitudes, customer perceptions of service and management behaviour to unearth problems and plan a platform for delivering solutions.

• We advocate the appointment of Extra Mile Ambassadors and undertake the re-education of staff to empower them in their jobs, unite them, and motivate them to love their jobs and believe in themselves.

• With an acute understanding of the human condition, and using a carefully chosen toolbox of applied positive psychology, practical training and coaching techniques we align individuals' needs with those of your business.

• We ‘drill in' behavioural and performance standards that become accepted, everyday, company procedures, so that everyone knows what best practice looks like.

• We provide a robust system, through our EMMA software, to measure and build upon success, tracking the usual KPIs - sales growth, Average Transaction values, shrinkage - as well as engagement levels and customer feedback.

• We help make your business an outstanding place to work, where individuals are willing, able and hungry to go the Extra Mile.